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customer support

  • Where can I find the directions to the hotel?
    On top of the navigation bar, you may click contact under more button, it will appear the pages with hotel's information with details on location and directions. At the bottom left, there is an extensive map of the area around the hotel. Other than that, before clicking to the contact pages, you may find the full address of the hotel at the webiste footer.
  • Are the rates on your website per person or per room?
    All rates on the website are per room per stay, unless stated differently.
  • How do I search for hotels by price?
    You can sort by after clicking the room from the navigation bar, the listing of hotels by price will shown immediately from the pages (when searching for available hotels on a specific date), popularity, class or name.
  • Are taxes included in the room rates?
    Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will find information about breakfast, taxes and room facilities.
  • What are the check-in and check-out times of a hotel?
    The check-in and check-out times differ. You may licking the more info button from the room page beside the room type images and you will find on the “Read our Policies” section at the bottom of the ROOM page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance by contacting the hotel after done making reservation (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email.
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